Mail & support
Private mail between users and support tickets.
How to contact support
- “Mail / support” → new message.
- Short subject: “Deposit not credited”, “Dispute on task #123”, etc.
- In the body: user ID, TxID / request ID / campaign ID, time, what you tried.
- Do not duplicate tickets — reply in the same thread.
Private messages
Message a user from their wall (“Message”). Threads can be closed. Insults and spam may lead to a ban.
| Speeds up reply | Slows down |
|---|---|
| Exact IDs and TxID | “nothing works” with no details |
| One ticket per issue | Ten identical messages in a row |
| Screenshot of the error | Asking to bypass site rules |
